Support

Help us understand the issue

Include your iPhone model, app version, what you were doing and any error message. Never send your password or a sign-in or recovery link.

Account and progress

Use the same account in the app and on the website. Your web dashboard contains your profile, journey history, guardians and coupons. Gameplay takes place in the iPhone app.

For a forgotten password, choose password recovery on the sign-in screen. If your previous progress is missing, contact support before creating another account.

Camera and location

Check that Camera and Location are allowed for Guardianes in iPhone Settings. Use precise location for your walks. Stop in a safe place before placing or opening AR objects.

Privacy and account deletion

Open Privacy & settings from your account to export your data or delete your account. You can also contact info@arguardians.com with a privacy request.